Article 1 (Purpose)

These Terms and Conditions aim to define the rights, obligations, and responsibilities of the Company and its members in connection with the use of location-based services (hereinafter referred to as the “Services”) provided by KVAN KOREA Co., Ltd. (hereinafter referred to as the “Company”) by members (meaning persons who have agreed to the KVAN KOREA Service Terms and Conditions; hereinafter referred to as “Members”).

 

Article 2 (Posting, Effectiveness, and Amendment of the Terms)

1. These Terms shall take effect when a Member or a personal location information subject applies for the Services, agrees to these Terms, and is registered as a service user in accordance with the procedures prescribed by the Company.

2. The Company shall post these Terms on the initial service screen or notify them by other appropriate means so that Members can easily review them.

3. If a Member clicks the “Agree” button to these Terms online, the Member shall be deemed to have read, fully understood, and agreed to all contents and their application.

4. The Company may amend these Terms within the scope not violating applicable laws and regulations, including the Act on the Protection and Use of Location Information, the Content Industry Promotion Act, the Act on Consumer Protection in Electronic Commerce, the Framework Act on Consumers, and the Act on the Regulation of Terms and Conditions.

5. If the Company amends these Terms, it shall specify the current Terms, the amended Terms, the effective date, and the reasons for amendment, and publicly announce them from at least seven (7) days prior to the effective date until a reasonable period after the effective date.
   However, if the amendment is unfavorable to Members, the Company shall provide notice at least thirty (30) days prior to the effective date by posting on the service website or by electronic means (email, SMS, etc.).

6. If the Company clearly notifies that failure to express objection by the effective date shall be deemed consent, and the Member does not express objection, the Member shall be deemed to have agreed to the amended Terms.
   Members who do not agree to the amended Terms may terminate the service agreement.

 

Article 3 (Supplementary Rules)

Matters not specified in these Terms shall be governed by the Act on the Protection and Use of Location Information (the “Location Information Act”), the Telecommunications Business Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection (the “Information Network Act”), the Personal Information Protection Act, other relevant laws, or the Company’s service operation policies and guidelines (the “Detailed Guidelines”).
Matters concerning personal information processing standards and protection measures shall be disclosed through the Privacy Policy.

 

Article 4 (Eligibility)

Persons eligible to subscribe to the Services are the owners of mobile phones or other devices capable of using location-based services (hereinafter referred to as “Devices”).

 

Article 5 (Service Subscription)

1. Eligibility for service subscription is limited to the owner of a Device capable of using location-based services.

2. Service subscription becomes effective when a Member agrees to these Terms and the Company approves the application.

3. The Company may refuse to approve a subscription application in the following cases:

   1. If the application is made using false information, a false name, or another person’s identity

   2. If required registration information is omitted or incorrectly entered

   3. If the application does not meet other requirements set by the Company

 

Article 6 (Service Termination)

If a Member wishes to terminate the use of the Services, the Member may apply for termination through procedures designated by the Company (announced on the service website, etc.), and the Company shall process such request promptly in accordance with applicable laws.

 

Article 7 (Service Details)

1. The Services are provided 24 hours a day, 365 days a year in principle.
   However, the Services may be temporarily suspended due to business or technical reasons, or during periods designated by the Company for operational purposes. In such cases, the Company shall provide prior or subsequent notice.

2. The Services provided by the Company are as follows:

   1. Service Name: Vehicle Call and Usage Service

   2. Service Description: A service that provides a Member’s location to partnered drivers and service partners who have entered into a service agreement with the Company, in accordance with the Service Terms, for vehicle dispatch and usage

3. Location information may contain errors due to technological limitations or developments.

 

Article 8 (Service Fees)

1. The Services are generally provided free of charge.
   However, paid services require payment of fees specified for each service, and data communication charges may occur during service use.

2. Fees for paid services may be charged through payment methods designated by contracted electronic payment providers or included in invoices issued by the Company.

3. Cancellation and refunds of paid service fees shall follow the Company’s payment terms and applicable laws.

4. Refund requests due to identity theft or payment fraud, or requests for payer information, may be denied except where required by law.

5. Data communication fees incurred during wireless service use shall be charged separately in accordance with the policies of the Member’s mobile carrier.

6. Fees incurred when posting content via MMS or similar services shall follow the policies of the Member’s mobile carrier.

 

Article 9 (Restriction and Suspension of Service Use)

The Company may restrict, suspend, or terminate service use without prior notice if a Member:

1. Registers using another person’s identity or information

2. Interferes with another person’s service use or misappropriates personal information

3. Uses the Services for illegal acts or acts contrary to public order or morals

4. Causes damage to the Company or third parties

5. Intentionally or through gross negligence disrupts service operations

 

Article 10 (Change or Suspension of Services)

1. The Company may restrict, modify, or suspend all or part of the Services in the following cases:

   1. Unavoidable circumstances such as facility inspection, maintenance, or construction

   2. Service disruptions due to power outages, equipment failure, or excessive usage

   3. Suspension of telecommunications services by a carrier under the Telecommunications Business Act

   4. Termination of partnerships, business circumstances, or legal obstacles

   5. Force majeure events such as natural disasters or national emergencies

2. In such cases, the Company shall notify Members of the reason and duration via the internet or direct notice.
   If prior notice is impossible due to reasons beyond the Company’s control, notice shall be provided afterward.
   The Company shall not be liable for service changes or suspensions under such circumstances.

 

Article 11 (Notice of Service Changes)

1. The Company may notify Members of service changes or termination via electronic means (email, SMS, etc.).

2. Notices to unspecified Members may be made through the service website.
   Matters that significantly affect individual Members shall be posted for a reasonable period or individually notified.

 

Article 12 (Protection of Personal Location Information)

The Company shall endeavor to protect Members’ personal location information in accordance with applicable laws.

 

Article 13 (Use and Provision of Personal Location Information)

1. The Company may use a Member’s location information to provide the Services, and the Member is deemed to consent by agreeing to these Terms.

2. The Company shall not use personal location information for purposes other than service provision without the Member’s consent.

3. The Company shall not provide personal location information to third parties without the Member’s consent, except:

   1. When required by law or requested by investigative authorities following legal procedures

4. When providing personal location information to a third party designated by the Member, the Company shall notify the Member of the recipient, date/time, and purpose via the designated email each time.

5. Details of third-party provision include:

   1. Recipients: KVAN KOREA service drivers, insurance companies for accident handling (if necessary), and service contractors (see Privacy Policy for details)

   2. Purpose: Pickup and drop-off locations, current vehicle location for service use

6. Notification may be sent to a designated device or email if:

   1. The device cannot receive text, voice, or video messages

   2. The Member has requested notification via online posting in advance

 

Article 14 (Retention of Records of Location Information Use and Provision)

1. In accordance with Article 16(2) of the Location Information Act, the Company shall retain records of location information collection, use, and provision for six (6) months.

2. If a Member withdraws consent in whole or in part, the Company shall immediately destroy the relevant personal location information and records, except where retention is required by law.

 

Article 15 (Retention and Use Period of Personal Location Information)

Personal location information, other than legally required records, shall be destroyed immediately upon fulfillment of the purpose of collection, use, or provision.

 

Article 16 (Obligations of the Company)

1. The Company shall promptly handle Member complaints related to the Services and notify Members if delays occur.

2. The Company shall comply with all applicable laws related to service operation and maintenance.

3. The Company may use collected personal information for service optimization, marketing, and surveys, within the scope of Member consent.

4. When providing personal location information to a third party, the Company shall notify the Member each time, except in cases specified by law.

 

Article 17 (Member Rights)

1. Members may withdraw consent to the use or provision of personal location information at any time.

2. Members may request temporary suspension of such use or provision.

3. Members may request access to or correction of:

   1. Records of location information collection, use, and provision

   2. Details of third-party provision under applicable laws

 

Article 18 (Rights of Legal Representatives)

1. For Members under the age of 14, consent must be obtained from both the Member and the legal representative.

2. Additional consent is required for uses beyond the scope disclosed, except for legally permitted cases.

 

Article 19 (Rights of Guardians of Children Under 8, etc.)

1. Consent by a legal guardian shall be deemed valid for:

   1. Children under 8

   2. Adult wards

   3. Persons with severe mental disabilities as defined by law

2. Guardians must submit written consent with proof of authority.

3. Guardians may exercise all rights of the personal location information subject.

 

Article 20 (Company Information)

1. Company Details:

   1. Name: KVAN KOREA Co., Ltd.

   2. Address:

      • Head Office: 8-20 Bodeum 3-ro, Sejong Special Self-Governing City

      • Sejong Branch: 12 Eungam 1-gil, Yeondong-myeon, Sejong

      • Seoul Branch: 217 Cheonggyesan-ro, Seocho-gu, Seoul

      • Incheon Branch: 301, 3F, 38-1 Haennaeroan-gil, Jung-gu, Incheon

   3. Phone: +82-2-6673-5588

2. Location Information Manager:

   1. Name: Choi Chun-yeol

   2. Title: CEO

   3. Contact: +82-2-6673-5588

 

Article 21 (Prohibition of Assignment)

Neither the Member nor the Company may assign, delegate, or pledge any rights or obligations under these Terms to a third party.

 

Article 22 (Damages)

1. Members shall compensate the Company for damages caused by intentional or negligent violations.

2. Members shall indemnify the Company against third-party claims arising from such violations.

3. If damages occur due to the Company’s violation of the Location Information Act, the Company shall be liable unless it proves absence of intent or negligence.

 

Article 23 (Disclaimer)

1. The Company shall not be liable for damages caused by:

   1. Force majeure

   2. Intentional interference by third-party partners

   3. Member fault

   4. Other causes without Company fault

2. The Company does not guarantee accuracy or reliability of service information.

 

Article 24 (Dispute Resolution)

1. The Company and Members shall resolve disputes through good-faith consultation.

2. If unresolved, disputes may be submitted to the Korea Communications Commission or the Personal Information Dispute Mediation Committee.

3. If still unresolved, disputes may be filed with the competent court under the Civil Procedure Act.

 

Addendum

 

Article 1 (Effective Date)
These Terms shall take effect on January 1, 2025
(Date of Passenger Transport Platform Business License)​