Article 1 (Purpose)

These Terms and Conditions are intended to define the rights, obligations, responsibilities, and other necessary matters between KVAN KOREA Co., Ltd. (hereinafter referred to as the “Company”) and its members in connection with the use of the KVAN KOREA services (hereinafter referred to as the “Services”) provided by the Company.

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Article 2 (Definitions)

The definitions of terms used in these Terms and Conditions are as follows:

1. “Services” refer collectively to the services provided by the Company under the brand and platform “KVAN KOREA,” including:
   (A) Platform Transportation Subscription Service, and
   (B) Platform Transportation Reservation Service.
   Specifically,
   (A) the Platform Transportation Subscription Service is a monthly transportation service provided based on a pre-generated subscription schedule created according to the member’s boarding area, preferred vehicle type, subscription period, boarding days, boarding time, departure location, and destination information; and
   (B) the Platform Transportation Reservation Service refers to a service in which a member reserves a vehicle for transportation from a desired departure point to a destination through mobile phones, portable devices, or various wired/wireless devices or programs, and the Company accepts the reservation to provide the transportation service.

2. “Member” refers to a customer who agrees to these Terms and Conditions, registers as a member on the service platform, and uses the Services provided by the Company.

3. “Platform” refers to the application developed by the Company to provide the Services to members.

4. “Charter Fare” refers to the fee charged for exclusively renting (chartering) a vehicle for a specific period of time, within a predetermined time and driving distance (km).

5. “Additional Fees” refer collectively to fees incurred during travel from the requested departure point to the destination, including:
   (i) toll road charges,
   (ii) parking fees, and
   (iii) other incidental charges (such as excess waiting time for round-trip reservations or exceeding the agreed time/distance for time-based charters).

6. “Optional Service Fees” refer to fees charged for additional services or items provided by the Company.

7. “Subscription Service Fees” refer collectively to fees incurred when a member pays a monthly or recurring subscription fee to receive vehicle rental costs and driver-operated transportation services, as well as other optional services.

8. “Automatic Payment” means that once a member initially registers payment method information, subsequent service fees are charged automatically without additional authentication.

9. “Non-Member Reservation and Payment” refers to the ability of a non-member to reserve and pay for services without registering as a member on the service platform.

10. Any terms not defined in this Article shall follow other provisions of these Terms, relevant laws, and general business practices.

 

Article 3 (Application of Terms)

1. These Terms apply to the Platform Transportation Subscription Service, Platform Transportation Reservation Service, and any related ancillary services agreed upon between the Company and members.

2. If any part of these Terms conflicts with applicable laws and regulations, such conflicting provisions shall not apply.

3. Matters not stipulated in these Terms shall follow the Passenger Transport Service Act, the Commercial Act, other relevant laws, or general practices.

 

Article 4 (Effect and Amendment of Terms)

1. These Terms take effect for all members who wish to use the Services.

2. The Company shall make these Terms easily accessible to members by posting them on the platform screen, through pop-ups on the Company’s website, or by other appropriate means.

3. The Company may amend these Terms when deemed necessary. In such cases, the Company shall announce the effective date and reasons for amendment at least seven (7) days prior to the effective date in the same manner as set forth in Paragraph 2.
   However, if the amendment is unfavorable to members or constitutes a material change, notice shall be provided at least fourteen (14) days in advance, along with individual notifications via email, SMS, App Push, etc. If individual notice is difficult due to missing or outdated contact information, public notice shall be deemed sufficient.

4. If the Company announces or notifies members that failure to express rejection by the effective date will be deemed consent, and the member does not explicitly object, the member shall be deemed to have agreed to the amended Terms.

5. Members who do not agree to the amended Terms may discontinue use of the Services and terminate the service agreement.

 

Article 5 (Interpretation of Terms)

1. The Company may establish detailed service guidelines and policies. In the event of a conflict between such guidelines and these Terms, these Terms shall prevail.

2. Matters not specified herein shall be governed by relevant laws, including but not limited to the Passenger Transport Service Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Act on the Protection and Use of Location Information, the Framework Act on Telecommunications, the Telecommunications Business Act, and the Company’s service guidelines.

 

Article 6 (Service Details)

1. The Services provided by the Company include:

   1. Platform Transportation Subscription Service based on pre-generated subscription schedules created from the member’s boarding area, preferred vehicle type, subscription period, boarding days, boarding time, departure, and destination information.

   2. Platform Transportation Reservation Service based on the member’s current location or designated boarding time and departure/destination information.

2. The Company shall notify members of subscription and reservation details via SMS, KakaoTalk, App Push, etc. Such notifications shall substitute for the issuance of boarding tickets.

3. The Company may additionally provide other location-based services and optional services.

 

Article 7 (Service Use Agreement)

1. The service agreement for both the Platform Transportation Subscription Service and the Platform Transportation Reservation Service is concluded when an applicant agrees to these Terms, completes the registration process on the KVAN KOREA platform, and either enters into a subscription agreement or when the Company accepts the member’s reservation. In such cases, the Company shall safely transport the member to the destination.

   Members wishing to use other services provided by the Company must also agree to these Terms, complete registration, and receive the Company’s approval.

2. The Company may require identity verification procedures, including mobile device identification and authentication, for service registration. Applicants must complete such procedures to finalize registration.

3. The Company shall not be liable for any disadvantages or damages arising from unauthorized authentication conducted due to a member’s negligence or identity misuse.

4. Members must provide complete and accurate information consistent with current facts when registering.

5. Members must promptly update their information if changes occur. The Company may restrict or suspend service use if inaccurate information is provided.

 

Article 8 (Reservation of Acceptance and Service Restrictions)

1. In principle, the Company shall approve service use applications. However, approval may be withheld or denied in the following cases until the cause is resolved:

   1. Use of another person’s identity or false registration.

   2. Previous loss of membership, unless re-approved by the Company.

   3. Technical impossibility of service provision.

   4. Omission or error in required registration details.

   5. Failure to complete required authentication procedures.

   6. Applicants under the age of 14.

   7. Reapplication within one year of loss of membership without approval.

   8. Reapplication during a suspension period after voluntary termination.

   9. Applications intended to disrupt public order or morals.

   10. Other unlawful or improper applications.

2. If approval is withheld or denied, the Company shall notify the applicant of the reason, expected approval time, or additional requirements via the service screen, SMS, or App Push.

3. The Company may differentiate service use conditions by member tier to improve service quality.

 

Article 9 (Service Fees)

1. Transportation service fees consist of charter fares, additional fees (tolls, actual expenses, excess time/distance), and optional service fees, and are categorized into airport transportation, hire move, hire hourly, and subscription service fees.

2. Fees shall be automatically charged (prepaid or postpaid) to the member’s registered payment method at the time determined by the Company.

3. Payment is processed based on the route and boarding time calculated at the moment the Company accepts the reservation.

4. If a member fails to board within a specified time without prior notice after the driver arrives, or cancels the contract, cancellation fees may be charged as stated on the KVAN KOREA service page or in Article 15.

5. Service use may be suspended until all outstanding fees or damages are settled. Continued non-payment may result in loss of membership.

6. If a member violates these Terms, the Company may impose fees or terminate the contract.

7. The Company may take legal action to recover unpaid fees or damages.

8. Refunds and collections follow these Terms. Partial or full cancellations may be processed after automatic payment when necessary.

 

Article 10 (Service Cancellation)

1. If a member cancels before the assigned driver arrives, cancellation fees apply as follows depending on timing and service type.
   (Detailed cancellation and refund conditions remain consistent with the original structure, timing, percentages, and notes.)

2. If a member does not board after the driver’s arrival without notice, no-show penalties apply.

3. If the Company cancels due to its own reasons, no fees will be charged.

4. If service is unavailable due to system errors or reasons not attributable to the member, refunds or compensation may be provided.

5. Refunds shall be processed using the original payment method, or another method if necessary.

6. Separate contracts for corporate clients may define different penalty policies.

 

Article 11 (Coupons)

1. The Company may sell or provide free coupons for discounts.

2. Coupon issuance and use follow Company policies announced on the platform or website.

3. Coupons must be used within the specified period and cannot be reissued after expiration.

4. Coupons may not be transferred or sold, except through designated gifting features.

5. Misuse or abuse of coupons may result in suspension and cancellation.

6. Paid coupons expire after five (5) years if unused or not refunded.

7. Upon membership termination, unused free coupons are deleted. Paid coupons may be refunded upon request.

8. Refunds for paid coupons follow:

   1. Within 3 months: 100% refund

   2. After 3 months up to 5 years: 90% refund

 

Article 12 (Company Obligations – Transportation Liability)

1. The Company bears transportation liability from departure to arrival at the destination.

2. If transportation cannot be completed due to the Company’s fault, no fees shall be charged and damages shall be compensated.

3. The Company shall compensate for bodily or property damage caused by intent or negligence.

4. Emergency measures shall be taken in case of accidents.

5. Receipts shall be issued electronically upon request.

6. The Company shall take measures to safely transport and return lost items.

7. The Company shall not disclose personal or location information without consent, except as required by law.

8. The Company may use anonymized statistical data and cookies.

9. Complaints shall be handled promptly, with notice if delays occur.

10. Liability is limited to ordinary damages caused by Company fault.

11. The Company complies with all relevant information and telecommunications laws.

 

Article 13 (Member Obligations)

1. Members shall not engage in prohibited conduct inside vehicles.

2. Members shall not request transport of prohibited items.

3. Members shall not engage in unlawful or improper conduct during membership.

4. Members must comply with laws, these Terms, and Company notices.

5. Violations may result in service restrictions, termination, and claims for damages.

6. Prior notice will be given unless urgent circumstances apply.

7. Members may raise objections.

8. Termination does not affect previously concluded contracts.

9. Transactions may be canceled upon termination.

10. Reapplication may be denied.

11. Members must provide accurate registration information.

12. Updated information is required for smooth service use.

 

Article 14 (Notice to Members)

1. Notices may be provided via the app, website, SMS, or App Push.

2. Notices to all members may be posted on service boards.

 

Article 15 (Account Management)

1. Members are responsible for account security.

2. Unauthorized use must be reported immediately.

 

Article 16 (Change and Protection of Personal Information)

1. Members must update changed information promptly.

2. The Company is not liable for damages caused by failure to update.

3. Personal information is not used beyond service purposes without consent, except as legally permitted.

4. The Company protects personal information in accordance with laws and its Privacy Policy.

5. Processing may be outsourced with consent or notice.

 

Article 17 (Termination and Service Restrictions)

1. Members may terminate the agreement at any time through the platform. Subscription services require 10 days’ prior notice.

2. Benefits end upon termination.

3. The Company may terminate or suspend services for violations.

4. Inactive accounts may be terminated after notice.

5. Members may file objections.

6. Services will resume if objections are deemed valid.

 

Article 18 (Prohibition of Assignment)

Members may not transfer or pledge their service rights.

 

Article 19 (Damages)

1. Members shall compensate the Company for damages caused by violations.

2. Members shall indemnify the Company against third-party claims.

3. The Company is liable for damages caused by its intent or negligence.

 

Article 20 (Disclaimer)

1. The Company is exempt from liability due to force majeure or passenger fault.

2. The Company is not responsible for lost expected profits or secondary damages.

3. The Company does not intervene in disputes between members or third parties.

4. No liability applies where service is restricted by law enforcement.

5. No liability applies to restrictions caused by public authority.

 

Article 21 (Governing Law and Jurisdiction)

1. Disputes shall be resolved through good-faith consultation.

2. Korean law shall govern.

3. Jurisdiction shall follow the Civil Procedure Act of Korea.

 

Addendum

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These Terms and Conditions shall take effect on January 1, 2025.